Privacy & Cookie Policy

Privacy Policy

At Joule Group International Limited, we hold a deep respect for the privacy of every individual engaged in business with us. Our commitment extends to the safeguarding of all information provided to us, ensuring the implementation of robust systems that guarantee the utmost privacy for individuals. This privacy statement elucidates how our organization utilizes the personal data we collect, delineating the types of data, and providing instructions on how you can manage and request the erasure of your personal data.

Owned by Joule Group Holdings Limited along with various legal entities, Joule Group International Limited issues this privacy notice on behalf of the Group. Therefore, any reference to "Joule Group International Limited," "our," "we," or "us" in this notice pertains to the applicable company within the Group.

Types of Personal Data We May Collect:

Personal Identification Data: Name, surname, or identifier.
Financial Data: Payment card and bank account data.
Contact Data: Email address, fax, telephone numbers, and billing address.
Technical Data: Location data, Internet Protocol (IP) addresses, and cookie identifiers.

Methods of Personal Data Collection:

When you inquire about our services.
During the provision of services to the organization you represent or individually.
Through publicly available personal data on your website.
From clients, advisers, and consultants.
By using online forms on the Joule Group International Limited websites.
Use of Personal Information:

Joule Group International Limited utilises the collected personal data to:

Deliver the services we provide.
Furnish requested information about our business and services.
Establish a business relationship.
Comply with legal obligations.
Provide company updates and news articles.

Insurance and Data Sharing:

Your personal data may be used for professional and legal obligations, including debt collection procedures passed onto relevant entities. We commit to notifying you and explaining the legal basis if your personal data is used for an unrelated purpose. We share information only with employees, subcontractors, or associated companies as necessary for service provision.

Security:

Joule Group International Limited implements technical and organizational measures to prevent loss, misuse, or alteration of provided personal data. While we prioritize the security of information, we acknowledge the inherent insecurity of data transmission over the internet.

Using Our Website:

When visiting www.joule-group.com, we collect personal data through the online customer support form. This data is utilized for addressing concerns, marketing services, and understanding website interactions.

Cookies and Third-Party Websites:

Our website utilizes Google Analytics cookies and Cookie Notice cookies. We provide links to external websites created, edited, or maintained by third parties and do not take responsibility for their privacy policies.

Data Retention:

We retain personal data as required by accounting or legal obligations and for the original purposes of collection. Your consent to data processing is inferred by providing or submitting your personal information.

Your Data Protection Rights:

You hold various rights under the Data Protection Act 2018, including the right to be informed, access, rectification, erasure, restriction, data portability, and objection. At present, automated decision-making does not apply to our processing activities.

Choice of Law and Jurisdiction

This notice shall be governed by and interpreted in accordance with the laws of Northern Ireland and you irrevocably agree that the courts of Northern Ireland shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this notice.

Revision to this Privacy Policy:

Changes to this Privacy Policy will be communicated, and any revisions will be effective from the communicated date.

Contact Us:

For questions or personal data concerns, please contact us at:

Joule Group
North West Transport Hub
Duke Street
Derry
Northern Ireland
BT47 6DH
+44 (0) 28 7127 7497

Contact of Appropriate Authority:

If you feel unsatisfied with our response, contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Cookie Policy

We use cookies, web beacons and similar technologies (jointly referred to as “cookies”) to improve your experience with us. This cookie statement explains how we use cookies and your choices regarding their usage. Please also see our Privacy Policy with regards to how we handle your personal data.

What are cookies?

Our commitment to enhancing your experience with us involves the use of cookies, web beacons, and similar technologies collectively referred to as "cookies." This statement is dedicated to elucidating how we leverage these tools and providing insight into your choices regarding their utilization. For a comprehensive understanding of how we handle your personal data, please refer to our Privacy Policy.

Understanding Cookies:

Cookies, comprising small text files of letters and numbers, are dispatched from Joule Group International Limited or our partners' web servers and stored on your device, as elaborated below. These files, residing on your web browser, empower the Service or a third party to identify you, facilitating a more seamless experience during subsequent visits.

Diverse Types of Cookies:

Session Cookies: Temporary files expiring upon the closure of your browser or app.
Persistent Cookies: Files persisting until deletion or expiration.
First-Party Cookies: Set by the site you are presently visiting.
Third-Party Cookies: Set by a third-party site.
Web Beacons: Small, transparent graphic images, possibly embedded in the emails we dispatch to you. "Similar technologies" denote tools storing information on your browser or device akin to cookies and web beacons.

Functionality of Cookies:

Cookies play a pivotal role in facilitating the website and services to recall your actions and preferences over time. This includes login details, language preferences, and other settings, eliminating the need for repetitive data entry across visits or page transitions.

Performance Optimization:

We employ performance cookies to gauge the frequency of your visits and your interaction patterns with our sites. This data is instrumental in comprehending user engagement, allowing us to enhance our web pages for a superior user experience. Our data collection encompasses insights into the most frequently visited pages and the user demographics engaging with them. Additionally, third-party cookies contribute to this performance optimization endeavour.

This commitment to privacy and user experience underscores our dedication to providing a platform that is not only informative but tailored to your preferences and needs.